Public Offer

The Online Store located at the domain name www.tumar-carpets.kz, operated by "Tumar Carpets" LLP, BIN 220540031367, hereinafter referred to as the "Seller", hereby publishes this Public Offer for the distance sale of Goods.

1. Definition of Terms

1.1. Public Offer (hereinafter referred to as the "Offer") — a public proposal by the Seller addressed to an indefinite circle of persons to conclude a distance sale and purchase agreement for goods (hereinafter referred to as the "Agreement") with the Seller under the conditions contained in this Offer, including all Appendices. 1.2. CPA — The Law of the Republic of Kazakhstan "On the Protection of Consumer Rights" No. 274-IV dated May 4, 2010. 1.3. Online Store — the internet resource (website) of "Tumar Carpets" LLP where this Offer is published.

2. General Provisions

2.1. Placing an order and/or making payment (full or partial) for goods in the Seller's stores or online store signifies that the Buyer agrees to all the terms of this Offer and provides unconditional acceptance thereof. 2.2. The validity period of the Offer is unlimited unless otherwise specified on the Online Store website. 2.3. The Seller provides the Consumer with full and accurate information about the Goods, including information on the main consumer properties of the Goods. 2.4. Characteristics and Appearance: The characteristics and appearance of the goods may differ from those described on the website. The Buyer acknowledges that monitor and screen color rendering may distort the actual shade of the product. For handmade carpets, deviations in size of up to 15 cm and minor inaccuracies in pattern symmetry are permitted; these are inherent characteristics of manual labor and are not recognized as defects. 2.5. The manufacturer establishes the warranty period for the goods. The term and conditions of the warranty are specified in the warranty card. 2.6. The Seller reserves the right to unilaterally change the terms of the agreement until the moment of its conclusion. 2.7. By placing an Order through the Online Store website, the Consumer consents to the collection, storage, processing, and transfer of personal data by the Seller. Any terms of the offer, including the terms of promotions (services or features), may be changed or terminated unilaterally by the Seller. 2.8. By accepting this Offer, consumers assume the obligation to independently check for changes made to the Offer, promotion terms, and services by visiting the internet resource: https://tumar-carpets.kz/

3. Price of Goods

3.1. The cost of the Goods is indicated on the Online Store website as a preliminary cost in Tenge (KZT). The final cost is specified before the Order is confirmed and communicated to the Consumer. 3.2. Before confirming the Order and releasing the Goods, the Seller verifies the price for accuracy according to the Seller's internal data and informs the Consumer of the correct and full price via oral or written notification. 3.3. In the event of an obvious technical error in the price of the Goods indicated on the Website (including data entry errors or system failures), the Seller has the right to:

• 3.3.1. Unilaterally cancel the Order. In this case, the Seller must notify the Consumer of the cancellation and refund the full amount actually paid (if payment was made).

• 3.3.2. Refunds are made using the same method as the original payment, within the timeframe established by the issuing bank.

• 3.3.3. After the Order is cancelled, the Consumer has the right to place a new Order at the correct price, subject to availability.

• 3.3.4. The Seller may unilaterally terminate the Agreement or cancel the Order if the Consumer has not paid the full price. In this case, the Seller must return the funds received, and the Consumer must return the purchased goods in their original condition, without traces of use or installation, and in their original packaging. 3.4. Settlements between the Seller and the Consumer are carried out using the methods specified on the Online Store website.

4. Ordering Process

4.1. The Goods are ordered by the Consumer through an Operator by phone or via the Online Store website service. 4.2. Upon registration, the Consumer undertakes to provide the following information:

• 4.2.1. Surname and first name;

• 4.2.2. Delivery address;

• 4.2.3. Email address;

• 4.2.4. Contact phone number. 4.3. The name, quantity, assortment, and price of the selected Goods are indicated in the Consumer's shopping cart. 4.4. If the Seller requires additional information, they have the right to request it from the Consumer. If the information is not provided, the Seller is not responsible for the suitability of the Goods selected by the Consumer. 4.5. Acceptance of this Offer is carried out by the Consumer entering the relevant data into the registration form or during an order via the Operator. 4.6. After processing the application, the Seller confirms the availability and price, then approves the Order, cancels it, or issues an invoice for payment. The Agreement is considered confirmed upon notification to the Consumer. 4.7. The Seller is not responsible for the accuracy of the information provided by the Consumer. 4.8. The Consumer is responsible for the accuracy of the information provided. 4.9. The Seller is not responsible if the Consumer's expectations regarding the consumer properties of the goods were not met. 4.10. The distance sale agreement is considered concluded from the moment the Seller issues a cash receipt, sales receipt, or other document confirming payment.

5. Delivery and Transfer of Goods

5.1. The Seller provides delivery services using the methods specified on the website. 5.2. The delivery location is specified by the Consumer during the ordering process. 5.3. Goods may be delivered to the Buyer or to any third party specified as the Recipient. In the absence of the Buyer/Recipient, the Goods may be handed to any person ready to accept the order and confirm the order number. 5.4. Inspection upon Receipt: At the moment of receipt, the person accepting the order must check the integrity of the packaging, the appearance of the product, and the quantity. After acceptance (signing documents or providing an SMS code), claims regarding external damage, stains, defects, or quantity will not be accepted by the Seller. 5.5. The Seller is not responsible for delivery delays caused by the fault of the courier service or transport company but undertakes to assist the Buyer in tracking the shipment. 5.6. The fact of delivery is confirmed by a signature on the courier's waybill or by entering an SMS code. This action signifies that the goods were received in full and in proper condition.

6. Returns and Exchanges

6.1. Consumer requests for exchange or return of goods are considered in accordance with the Law of the Republic of Kazakhstan "On the Protection of Consumer Rights." 6.2. The Consumer shall compensate the Seller for necessary transport expenses incurred in connection with the exchange or return of goods of proper quality. In the event of a return of goods of proper quality (e.g., due to color or size preference), the cost of the initial delivery is not refunded. 6.3. Bonuses: Upon return of goods for which bonuses were previously credited, such bonuses will be reversed/voided. If bonuses have already been spent, the Consumer must return the equivalent value of the spent bonuses. The Seller reserves the right to deduct the value of spent bonuses from the refund amount pursuant to Clause 1 of Article 953 of the Civil Code of the Republic of Kazakhstan. 6.4. To perform an exchange or return, the Consumer must personally visit the store where the purchase was made. 6.5. Credit/Installments: For returns of goods purchased via bank installments or credit, the refund of credit funds is made to the account of the Creditor (Bank), provided such a condition is established by the financial institution. 6.6. Promotional Items: If the Consumer received a promotional item (gift) as part of the purchase, the promotional item must be returned along with the main item. If the promotional item has lost its marketable appearance or has defects, the Consumer must compensate for its full value based on the Seller's assessment.

7. Seller's Details

Seller:

• Company: "TUMAR CARPETS" LLP

• Address: 38 Mangilik El Avenue, Non-residential premises 1, Astana, Kazakhstan

• BIN: 220540031367

• Bank: JSC "Kaspi Bank"

• KBe: 17

• BIC: CASPKZKA

• Account Number: KZ65722S000016422518

• Tel: +7 700 178 2626

• Email: tumar.carpets@gmail.com

Please read the text of the public offer carefully. If you do not agree with any point of the offer, you have the right to refuse the purchase of Goods provided by the Seller and refrain from the actions specified in Clause 2.1. of this Offer.